Frequently Asked Questions
Everything you need to know about rapid same-day London deliveries, fleet dispatch, postcode eligibility, and business manifests.
14:00 GMT Cutoff
Order by 2pm for same-day delivery across London.
All 32 Boroughs
Direct courier coverage across Central & Greater London.
Regulated Transit
Cold-chain, pharmacy, and fragile parcel certified.
Q:What areas does Quickzy deliver to?
Quickzy operates exclusively across all 32 London Boroughs plus the City of London (Square Mile). Every postcode within postal districts E, EC, N, NW, SE, SW, W, WC, and outer London corridors (BR, CR, DA, EN, HA, IG, KT, RM, SM, TW, UB) is geocoded and validated automatically.
Q:What is the daily same-day cutoff time?
Our same-day dispatch cutoff is strictly 14:00 GMT (2:00 PM London time). Orders booked before 14:00 GMT are delivered the very same afternoon or evening. Orders booked after 14:00 GMT automatically default to scheduled morning delivery on the next business day.
Q:How does live order tracking work for customers?
Every order booked with Quickzy is tracked in real time. Once you sign in with your email address, all your orders are automatically listed on your dashboard showing exact lifecycle milestones (Booked ➔ Collected ➔ Out for Delivery ➔ Delivered) with interactive OpenStreetMap route visualization and VAT invoices.
Q:How do business clients upload bulk parcel manifests?
Business accounts can upload standard CSV spreadsheets containing hundreds of consignments. Our engine validates every pickup and drop-off London postcode row by row, computes exact dynamic distances, and confirms the entire batch in a single atomic transaction.
Q:What delivery streams are supported?
Quickzy supports three core streams: (1) Pharmacy & Medical Therapeutics (secure chain-of-custody), (2) Food & Groceries (insulated cold-chain under 25-minute transit), and (3) Point-to-Point Parcels & B2B Packages up to 30kg.
Q:Are drivers and couriers vetted?
Yes. Every courier on the Quickzy network undergoes identity verification, right-to-work validation, and area-specific onboarding with thermal cold-chain and tamper-evident seal training.
Q:How are delivery prices calculated?
Prices are computed transparently based on administrative base rates, estimated London route mileage, parcel weight over 2kg, volumetric dimensions, and specialized handling for restricted goods (such as prescription therapeutics or lithium batteries).
Still have questions?
Our London dispatcher team is on standby 7 days a week to support high-priority parcel consignments.